Complaints Form

Editorial Complaints

We take all complaints about editorial content seriously and are committed to abiding by the Independent Press Standards Organisation ("IPSO") rules and regulations and the Editors' Code of Practice that IPSO enforces (the "Editors' Code").

This policy and procedure only applies to complaints about breaches of the Editors’ Code of Practice published by IPSO (the Independent Press Standards Organisation) in our magazines or websites that we control in the UK, Channel Islands and Isle of Man.
It does not cover:-
- any complaint that falls outside the remit of the Independent Press Standards Organisation’s Code of Practice
- complaints about TV and radio services (regulated by Ofcom)
- complaints about advertising (regulated by the Advertising Standards Authority);
- concerns about matters of taste / decency and due impartiality;
- complaints about books;
- complaints about ‘user generated content’ (i.e. material on our digital services e.g websites or apps that was not posted by us or on our behalf) which we have not reviewed or moderated


We take all other complaints very seriously so if your concern is not covered (i.e. you are not able to tick one of 16 Clauses below) please click here for more information.

If you wish to make an editorial complaint please complete fill in and submit this form (no later than four months after print publication or one year after first online publication).

Please fill out the below form with details of your complaint with reference to the relevant clause(s) of the Editors’ Code of Practice.

Please tick at least one of the clauses of the Editors’ Code of Practice which you believe has been breached. We advise you to read the Code beforehand.

Please explain how you believe the Editors’ Code of Practice has been breached with reference to your above selected clause(s). Max. 100 words

If you are able to send us a copy of the article you are complaining about, this will help us handle your complaint. Uploaded documents MUST BE in one of the following formats – JPG, PNG, PDF or DOCX. Uploads must not exceed 1MB.

There are some errors that need to be corrected

All complaints will be acknowledged within 5 working days of receipt. You agree to respond promptly to any requests for further information.
Once full details have been established, we aim to resolve within 28 days any complaint brought under the IPSO Editors’ Code of Practice. If we fail to resolve such a complaint to your satisfaction within this time, you may refer the matter to IPSO.

If we believe that no breach of the Editors’ Code is involved, we will tell you.

If you prefer a paper version of the editorial complaints form, please write to General Counsel, Bauer Media, Academic House, 24-28 Oval Road, London, NW1 7DT you will be sent a Complaints Form together with a copy of our Complaints Policy and Procedure.

Please also use this address if you do not have the facilities to upload material and you wish to conduct this complaint in paper form.

If you are unhappy with our final response to your complaint you may complain to IPSO (www.ipso.co.uk). IPSO offers, without charge, a complaints handling service to the public in cases where there has been a disagreement between a complainant and us about whether the Editors’ Code has been breached. We will be asked to confirm that our complaints procedure has been exhausted and will do so in writing.



IPSO CONTACT DETAILS
Website: www.ipso.co.uk
Address: Independent Press Standards Organisation, Gate House, 1 Farringdon Street, London, EC4M 7LG
Telephone: 0300 123 2220
Email: (inquiries@ipso.co.uk)